got turned out for a distress call during my shift. arrived at scene to find out it was made by someone who is mentally unsound. the conversation between the family and the patient made the situation worse. sometimes i just wonder what is in the mind of these people. are they trapped inside a body which can't express what their mind is thinking? are they trying to find someone who can understand them? or are they like a crashed software or program who just goes into 'screensaver' mode? is it demeaning to treat them the way we do?